So far, I'm very heng. The customer came down to the store to
address the issue on my days off. But I feel badly about it so I'm
going to send them an "I'm sorry" card tomorrow.
But I've encountered another issue today. Haiz. Our company is
restructuring our installation ordering process so we have had to
adopt a new system and none of us like it because it just doesn't
make any sense to us right now. I hope that all the teething
problems will be worked out soon and things will be better than
normal.